This platform competes with other leading solutions in the market.
Complete Agency Workflow Management
Tracker RMS connects every agency touchpoint from lead to payment. The platform's automation handles routine tasks while surfacing exceptions for human attention. Agencies report 20-hour weekly time savings per recruiter. More importantly, the system ensures nothing falls through cracks—every candidate, job, and client interaction is tracked and actionable.
Tracker RMS offers both monthly and annual billing options. While annual plans provide cost savings, monthly options are available for agencies preferring flexibility.
Is there a contract commitment required?
Tracker RMS provides data export capabilities allowing you to download your information in standard formats. They maintain professional data handling practices and will assist with data extraction if needed.
What happens to our data if we cancel?
Yes, Tracker RMS offers extensive customization options including unlimited custom fields, configurable workflows, and customizable automation rules to match your specific processes.
Can we customize fields and workflows?
Tracker RMS provides data migration assistance to help transfer existing candidate and client information from your current system. The support team guides you through the process to ensure data integrity.
How does data migration work?
Tracker RMS provides comprehensive training including video tutorials, documentation, live training sessions, and ongoing support. Most users become proficient within 1-2 weeks of regular use.
What kind of training is provided?
Yes, Tracker RMS offers mobile apps for iOS and Android devices. While functional for basic tasks, the mobile experience is more limited than the full desktop version.
Is there a mobile app available?
Yes, Tracker RMS supports multi-currency functionality and can be used for international recruiting. However, some country-specific compliance features may be less developed than specialized global platforms.
Can Tracker RMS handle international recruiting?
Most agencies are fully operational within 2-4 weeks, depending on data migration complexity and customization requirements. Tracker RMS provides dedicated onboarding support to ensure smooth implementation.
How long does implementation typically take?
Frequently Asked Questions
For agencies seeking a battle-tested, all-in-one recruitment platform that can scale with their growth without breaking the budget, Tracker RMS deserves serious consideration. The combination of robust functionality, competitive pricing, and exceptional support makes it particularly attractive for small to mid-size agencies looking to compete with larger firms without enterprise-level software investments.
The platform's greatest strengths lie in its comprehensive feature set, excellent customer support, and purpose-built design for agency workflows. While it may lack some of the cutting-edge AI features found in newer platforms and its interface could benefit from modernization, these limitations are offset by its proven reliability, extensive functionality, and strong value proposition.
Tracker RMS represents a mature, comprehensive solution that delivers exceptional value for recruitment and staffing agencies. With nearly two decades of refinement, the platform has evolved into a reliable workhorse that handles the complex demands of modern agency recruiting while maintaining competitive pricing that makes it accessible to agencies of all sizes.
Final Verdict
- ✓ Request and complete comprehensive free trial
- ✓ Involve key stakeholders in evaluation process
- ✓ Test critical workflows and use cases
- ✓ Evaluate data migration requirements and support
- ✓ Review integration needs with existing systems
- ✓ Calculate total cost of ownership including training
- ✓ Check references from similar agencies
- ✓ Assess vendor stability and long-term viability
- What are our specific workflow requirements and how well does Tracker RMS support them?
- How important is having an all-in-one solution versus best-of-breed point solutions?
- What is our budget and how does Tracker RMS pricing align with our growth plans?
- How critical are advanced AI features to our recruiting strategy?
- What level of customization and configuration do we need?
- How important is customer support quality to our team?
- Agency DNA: Purpose-built for agencies rather than adapted from corporate ATS
- Value Proposition: Enterprise features at mid-market pricing
- All-Inclusive Model: No nickel-and-diming for essential features
- Proven Longevity: Nearly two decades of continuous operation and improvement
- Customer-Centric Development: Features driven by user feedback rather than investor demands
- AI-powered candidate screening and matching
- Advanced chatbot functionality for candidate engagement
- Expanded international compliance features
- Enhanced video interviewing capabilities
- Deeper integration with emerging recruitment technologies
- Enhanced mobile app functionality for on-the-go recruiting
- Improved candidate matching algorithms
- Expanded automation capabilities with new trigger options
- Advanced analytics dashboards with predictive insights
- Enhanced security features including two-factor authentication
- Time Savings: Average 20 hours per week saved per recruiter through automation
- Placement Increase: 30% average increase in placements within first year
- Database Growth: 40% improvement in candidate database utilization
- Revenue Impact: 25% average revenue growth attributed to improved processes
- Cost Reduction: Elimination of multiple point solutions reduces software costs
- Uptime Guarantee: 99.9% availability SLA ensures consistent access
- Data Security: Bank-level encryption and regular security audits
- Automatic Backups: Daily automated backups with point-in-time recovery
- Scalability: Cloud infrastructure scales automatically to handle growth
- Global Access: Accessible from any device with internet connection
- Support Channels: Phone, email, and chat support during business hours
- Response Times: Average initial response within 2 hours for priority issues
- Knowledge Base: Extensive self-service documentation and video library
- User Community: Active user forum for peer-to-peer support and best practices
- Regular Updates: Continuous platform improvements based on user feedback
- Dedicated Onboarding Specialist: Personal implementation consultant guides initial setup
- Data Migration Assistance: Support for transferring existing candidate and client data
- Configuration Support: Help customizing fields, workflows, and automation rules
- Training Resources: Video tutorials, documentation, and live training sessions
- Typical Timeline: Most agencies are fully operational within 2-4 weeks
- Internal corporate recruiting teams (consider dedicated corporate ATS solutions)
- High-volume retail or hospitality hiring (specialized high-volume platforms may be better)
- Companies requiring extensive AI-powered automation
- Organizations with complex global compliance requirements
- Staffing Agencies: Full-service staffing firms managing temporary, contract, and permanent placements
- Recruitment Consultancies: Executive search and specialized recruitment firms requiring sophisticated CRM capabilities
- RPO Providers: Recruitment process outsourcing companies needing scalable, multi-client functionality
- Growing Agencies: Small to mid-size agencies seeking enterprise features without enterprise pricing
- Industry-Specific Recruiters: Healthcare, IT, engineering, and other specialized recruiting firms
- Learning Curve: Comprehensive functionality requires initial training investment
- Limited AI Features: Lacks advanced AI-powered matching and automation compared to newer platforms
- Interface Design: Some users report the interface feels dated compared to modern alternatives
- Mobile Experience: Mobile app functionality more limited than desktop version
- Reporting Customization: Advanced custom reporting may require technical expertise
- International Features: Some global compliance features less developed than specialized solutions
- Comprehensive Feature Set: All-in-one platform eliminates need for multiple point solutions
- Excellent Customer Support: Consistently praised for responsive, knowledgeable support team
- Competitive Pricing: Enterprise features at SMB-friendly price points
- Customization Flexibility: Unlimited custom fields and configurable workflows
- No Hidden Costs: Transparent pricing with unlimited portals and contacts
- Strong Agency Focus: Purpose-built for recruitment and staffing agency workflows
- Cloud-Based Architecture: Access from anywhere with automatic updates and backups
- Proven Track Record: 19+ years of continuous improvement and innovation
- QuickBooks and other accounting software
- Payroll processing systems
- Background check providers
- Assessment and testing platforms
- Microsoft Office 365 and Outlook
- Google Workspace (Gmail, Calendar, Drive)
- Slack and Microsoft Teams for team collaboration
- Zoom and other video conferencing platforms
- Indeed, LinkedIn, Monster, CareerBuilder
- ZipRecruiter, Glassdoor, SimplyHired
- Niche and industry-specific job boards
- Social media platforms for social recruiting
- No Setup Fees: Unlike many competitors, Tracker RMS doesn't charge implementation or setup fees
- Unlimited Contacts: Store unlimited candidates and clients without data storage restrictions
- Free Client Portals: Create unlimited branded portals without per-portal licensing fees
- Volume Discounts: Larger teams benefit from volume-based pricing reductions
- Annual Billing Options: Save additional costs with annual payment plans
- Free Trial Available: Test the full platform with a comprehensive free trial before committing
- Online Timesheets: Digital timesheet submission and approval workflows eliminate paper processes and reduce payroll errors
- Expense Management: Track and approve candidate and employee expenses with built-in approval hierarchies
- Onboarding Tools: Customizable web-based document bundles and form collections streamline new hire onboarding
- Compliance Checks: In-app compliance verification with facial recognition technology ensures regulatory requirements are met
- Accounting Integration: Direct links to popular accounting systems enable seamless financial data flow
- Workflow Automation: Configure custom automation rules to handle routine tasks like status updates, email notifications, and data synchronization
- Marketing Automation: Build and deploy branded email and text campaigns directly within the platform for candidate nurturing and client engagement
- Job Board Integration: Seamlessly post to multiple free and paid job boards with automated distribution and candidate sourcing capabilities
- Document Generation: Automatically create contracts, offers, and other documents using customizable templates with merged candidate and client data
- Lead Management: Capture and nurture leads through customizable pipelines with automated follow-up reminders and activity tracking
- Sales Pipeline Visibility: Real-time dashboards provide instant insight into opportunity progression, revenue forecasts, and team performance
- Client Portal: Unlimited branded client portals enable seamless collaboration without additional licensing costs
- Account Management: 360-degree client views consolidate all interactions, placements, and revenue history in one accessible location
- Intelligent Resume Parsing: Advanced parsing technology automatically extracts candidate information from resumes in multiple formats, populating your database with structured data while eliminating manual data entry
- Duplicate Detection: The system automatically checks for existing contacts while uploading resumes, preventing redundant entries and maintaining database integrity
- Candidate Screening: Built-in screening tools help recruiters quickly evaluate candidates against job requirements, with customizable assessment workflows and scoring mechanisms
- Interview Scheduling: Integrated calendar functionality streamlines interview coordination between candidates, clients, and internal team members
- Applicant Tracking: Comprehensive tracking capabilities ensure every candidate interaction is logged and accessible, from initial contact through placement and beyond
Evaluation Checklist
Questions to Ask During Evaluation
When evaluating Tracker RMS for your agency, consider these key factors:
Decision Criteria and Evaluation
In the crowded ATS market, Tracker RMS distinguishes itself through several key differentiators:
Competitive Positioning
Future Roadmap Priorities
Recent Enhancements (2024-2025)
Tracker RMS continues to evolve with regular updates and new features:
Recent Updates and Roadmap
Agencies implementing Tracker RMS typically report significant operational improvements:
ROI and Business Impact
As a cloud-based solution, Tracker RMS delivers enterprise-grade performance and reliability:
Performance and Reliability
Tracker RMS has built a reputation for exceptional customer support, consistently receiving high marks in user reviews:
Customer Support and Success
Tracker RMS provides comprehensive onboarding support to ensure successful implementation:
Implementation and Onboarding
May Not Be Ideal For:
Best Suited For:
Ideal Use Cases and Target Customers
Limitations
Strengths
Pros and Cons Analysis
Business System Integrations
Productivity Tool Integrations
Job Board Integrations
Tracker RMS maintains an extensive integration ecosystem that enables seamless connectivity with your existing technology stack:
Integration Ecosystem
Tracker RMS offers transparent, competitive pricing starting at $80 per user per month. This pricing model makes enterprise-grade recruitment technology accessible to agencies of all sizes, from solo recruiters to large multinational firms. Key pricing considerations include:
Pricing Structure and Plans
Beyond core recruiting, Tracker RMS includes comprehensive back-office functionality:
Back-Office and Compliance
Tracker RMS leverages intelligent automation to eliminate busy work and boost recruiter productivity:
Automation and Productivity Tools
The CRM component of Tracker RMS transforms how agencies manage client relationships and drive business growth:
CRM and Business Development
At its heart, Tracker RMS provides a fully integrated applicant tracking system that enables recruiters to efficiently source candidates, nurture talent pipelines, and make more placements. The platform excels at streamlining the entire recruitment lifecycle:
Core Recruitment Functionality
Key Features and Capabilities
With over 19 years of continuous development and refinement, Tracker RMS has built a reputation for delivering enterprise-grade features at competitive pricing points. The platform currently ranks #2 on SelectHub's top 10 Applicant Tracking Systems leaderboard and maintains an impressive 93% user satisfaction rating based on hundreds of reviews across multiple software evaluation platforms.
Founded in 2005 and headquartered in San Diego, California, Tracker RMS has evolved into one of the most comprehensive cloud-based recruitment and staffing management platforms in the industry. Serving recruitment agencies, consulting firms, and staffing companies worldwide, Tracker RMS combines powerful applicant tracking system (ATS) capabilities with integrated customer relationship management (CRM) functionality to create an all-in-one solution for modern recruiting teams.
Overview: What is Tracker RMS?
How Platform Compares
| Feature |
Platform
CURRENT
|
Greenhouse
|
Lever
|
Jobvite
|
SmartRecruiters
|
|---|---|---|---|---|---|
| Best For | General Use | Growing Companies | Talent Relationship | Social Recruiting | Enterprise Hiring |
| Pricing | $$ | $$$ | $$$ | $$$ | $$$ |
| Ease of Use | ⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ |
| Features | ⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
| Support | Standard | Excellent | Good | Good | Excellent |
| Integrations | Basic | 450+ | Good | Many (75+) | 500+ |
| Mobile App | ✓ | ✓ | ✓ | ✓ | ✓ |
| AI Features | ✗ | ✓ | ✗ | ✓ | ✓ |
| Free Trial | ✓ | ✓ | ✓ | ✓ | ✓ |
💡 Pro Tip: Click on any platform name to read our full in-depth review and see detailed pricing, implementation requirements, and customer feedback.
Strengths
- Advanced features, Strong performance, Good support
Limitations
- − Complex setup, Higher pricing